Average Joe ™ System — Privacy Policy

TVG (ACN: INSERT) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.

Quick overview

We collect information you provide to us and information we gather when we interact with you
We use this information to provide our services and improve your experience
We protect your information using secure systems and processes
You have rights regarding your personal information, including access and correction rights

Information we collect

Identity and contact details

Name, address, email address and phone number
Age/date of birth
Professional details

Service related information

Payment and transaction details for products and services you've purchased from us or enquiries about our products and services
Your preferences for our services and your marketing preferences
Feedback and survey responses

Digital information

IP address and general location information derived from your IP address
Search and browsing behaviour
Website usage patterns
Cookie preferences

Recordings

Call recordings
Records of meetings and decisions

Professional information (for job applicants and workers)

Employment history
Professional experience
Required authorisations and licences
Professional registrations
Information about your right to work in the relevant jurisdiction

Sensitive Information

We handle sensitive information with extra care and protection, and we only collect this information with your consent or when legally permitted. This includes:

Health information

Workout-related information, including your rate of perceived exertion
Wellbeing information, including sleep and stress information
Your weight
Information about your diet and nutrition

How we collect personal information

Directly from you when you interact with us, contact us, or fill out forms.
Automatically when you visit our website, use our technologies, or interact with our online services.
From third parties: service providers, business partners, public sources, government organisations and organisations or people authorised by you.
From publicly available sources: such as ASIC and other regulatory bodies and professional networking sites such as LinkedIn.

Why we collect, hold, use and disclose personal information

Business operations

To manage our relationship with you as a customer or supplier
To process and deliver our products and services
To handle your inquiries, support requests, and communications
To maintain accurate records for billing and administration
To verify your identity when required or permitted by law

Communication and support

To respond to your questions and support requests
To communicate important updates about our services
To handle inquiries made through our website or platforms
To manage your participation in surveys, feedback sessions, or events

Service improvement

To conduct analytics and market research
To improve our business operations and services
To develop and enhance our applications and platforms
To understand how our services are used

Marketing and promotions

To send you promotional information about our services and events
To inform you about products or services that may interest you
To manage your marketing preferences
To run competitions, promotions, and special offers
To provide additional benefits to our customers

Employment purposes

To assess employment applications
To evaluate candidate qualifications
To manage professional certifications and licences
To maintain employment records

Legal and compliance

To comply with our legal obligations
To respond to court orders or legal processes
To maintain required business records
To fulfill regulatory requirements or reporting obligations
To protect our legal rights and interests or as authorised by law

Our disclosures of personal information to third parties

Service providers

IT service providers
Data storage providers
Web hosting and server providers
Payment processors
Marketing and advertising providers
Analytics providers

Professional advisers

Bankers
Auditors
Insurers and insurance brokers
Legal advisers

Business partners

Our existing or potential agents
Our business partners or contractors

Corporate transactions

If we merge with or are acquired by another company, or sell our business assets:

Your information may be disclosed to our advisers
Your information may be disclosed to the potential purchaser's advisers
Your information may be included in the transferred assets

Legal and regulatory bodies / Other parties

Courts and tribunals
Regulatory authorities including as required for reporting obligations
Law enforcement officers
Third parties you have authorised
Emergency services when necessary
Any other parties as required or permitted by law

Overseas disclosure

We may store personal information overseas. We will only disclose your personal information overseas (including to locations such as Canada and the Philippines) in accordance with the Australian Privacy Principles and the approach set out below.

Our approach to overseas disclosure

Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.

Your privacy rights and choices

Providing information

You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.

Access to your information

You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways to share relevant information.

Correction rights

You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to add a statement to your information noting your requested correction.

Marketing communications

You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.

Contact / complaints

Step 1: Contact our privacy officer
Email: joe@averagejoe.ph
Phone: INSERT PHONE NUMBER
Post: INSERT FULL POSTAL ADDRESS

Step 2: Our response
We will verify your identity, investigate (for complaints) or process your request (for rights), and respond in writing within reasonable timeframes and as required by law.

Step 3: If you're not satisfied (complaints only)
You can ask for a review by our senior management, or contact external bodies. Australian residents may contact the Office of the Australian Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au).

Protecting your information

Technical safeguards

Enterprise-grade encryption for data storage and transmission
Regular security testing and monitoring
Automated threat detection systems

Operational security

Staff training on security and privacy
Strict access controls based on job requirements
Regular security audits and incident response procedures testing

Physical security

Secure premises with controlled access
Secure disposal of physical documents
Equipment security protocols

Retention

We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it.

Cookies and Analytics

We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services.

Your control

Adjust browser settings to block or delete cookies
Use privacy-focused browser extensions
Configure your email client to block images
Use our cookie preference settings

Google Analytics

We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings.

Meta advertising tools

We use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram when you visit our website or app.

Single sign-on (Facebook/Google)

When you use single sign-on to connect with us, we'll receive personal information from that provider based on your privacy settings with them (e.g., name, username, profile picture). We use this information to create your profile and give you access to our services. If you connected through Facebook, you can ask us to delete the personal information we received from Facebook by emailing joe@averagejoe.ph.

Artificial Intelligence (AI) Technologies

We use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties, when legally permitted and necessary for our business.

How we use AI

Provide you with information when you interact with our services
Conduct analysis and data processing
Generate and modify content and coding
Improve and optimise our services and operations
Automate routine tasks and communications
Personalise your experience with our services
Support quality assurance processes
Assist with customer support and queries

Your rights and our commitments

We'll inform you when AI is used to make decisions that may significantly affect you
We maintain human oversight and review of significant AI-generated decisions
We implement processes to verify the accuracy of AI-generated outputs
We regularly test and monitor AI outputs for accuracy and reliability
We assess and document risks associated with using AI to process personal information

Amendments

We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.

Last updated: 3 Feb 2026